Frequently Asked Questions

LoanDocs.ai is designed for both borrowers and lenders. Borrowers can use it to understand how lenders may interpret their financial documents and make necessary adjustments before applying for a loan. Lenders can leverage the platform to quickly and accurately analyze loan documents, helping them make informed credit decisions.

No, LoanDocs.ai does not provide loans, underwriting decisions, or credit approvals. We simply analyze your documents and generate insights so you can better understand how lenders may evaluate your financial file.

LoanDocs.ai provides analysis and insights, not lending decisions. Final approval depends on the lender’s underwriting guidelines. However, our reports can help you identify issues before applying, which may improve your chances of approval.

LoanDocs.ai currently supports: Bank statements, paystubs, W-2s, Schedule C, Tax returns, and other financial documents. These documents are analyzed and organized into a structured report.

You receive a Pre-submission Audit, which includes: Red Flag Report, Underwriter-Ready Explanantions, Fix-it Checklist, DTI & Income Analysis, Document Completeness Score, and 350 pages of scans

LoanDocs.ai currently supports: Bank statements, paystubs, W-2s, Schedule C, Tax returns, and other financial documents. These documents are analyzed and organized into a structured report.

Each page processed uses 1 credit. Your purchase of $49 includes 350 credits, and you can re-scan documents as many times as needed until they are used.

Loandocs.ai may identify potential underwriting concerns such as: large unexplained deposits, frequent NSF (non-sufficient funds) events, income inconsistencies, unusual transaction patterns, irregular deposits. These insights help you understand what a lender might ask about.

Yes. You can upload multiple files at the same time for analysis within your account dashboard.

Most documents are processed within a few minutes, depending on file size and volume.

LoanDocs.ai currently offers a one-time introductory fee of $49. This includes AI analysis of your uploaded loan documents and generation of your Pre-submission Audit Report. There are no subscriptions required.

At the moment, we do not offer a free trial. However, we do offer a 14-day money-back guarantee if you are not satisfied.

Many borrowers only discover document issues after the lender reviews their file. By paying for a Pre-submission Audit before applying, you can identify and address potential issues in advance, increasing your chances of loan approval.

Subscription plans may be available for professionals or frequent users. Please contact us for details.

The $49 purchase includes AI analysis of your uploaded loan documents and generation of your Pre-submission Audit Report, which contains a Red Flag Report, Underwriter-Ready Explanations, Fix-it Checklist, DTI & Income Analysis, Document Completeness Score, and 350 pages of scans.

Each page of a PDF document counts as one page of processing. Examples: a 10-page bank statement = 10 pages, a 2-page paystub = 2 pages, a 5-page W-2 packet = 5 pages

If you upload more than 350 pages, only the first 350 pages will be processed. Most borrowers stay well below this limit.

Your purchase is a single payment of $49. You will not be charged again unless you choose to purchase additional processing in the future.

Your processing allowance is available immediately after purchase. It does not expire, so you can use your 350 pages at your convenience.

Yes. You can reprocess your documents if you need to make corrections or updates. Each reprocessing will count against your 350-page allowance.

In many cases, yes. LoanDocs.ai provides a cost-effective alternative to working with a loan advisor by offering AI-driven document analysis and a comprehensive Pre-submission Audit Report for a one-time fee of $49.

No. LoanDocs.ai does not submit loan applications or make lending decisions. The platform provides document analysis and insights to help you better understand how lenders may view your financial file.

Yes. LoanDocs.ai uses secure cloud infrastructure and encrypted connections to protect your data. Your files are processed securely and stored in isolated environments. Read about our security practices on our security page

Only you. LoanDocs.ai does not manually review your documents unless you request support.

No. Your documents and personal data are never sold or shared with third parties.

No. Your documents are not used to train AI models.

PDF, DOCX, and image files (JPEG, PNG).

Yes. The maximum file size for uploads is 10MB per document.

Each document can contain up to 25 pages.

No. LoanDocs.ai is a web-based platform, so you can upload and analyze documents directly from your browser without installing any software.

Yes. You can upload documents and view reports from any modern smartphone, tablet, or desktop browser.

Payments are processed securely through Stripe and may support: Credit/Debit Cards, Apple Pay, Google Pay, Amazon Pay, and Link (Stripe). Available methods may vary depending on your device.

You are charged at the time of purchase when generating your Audit Report.

Refunds are available within 14 days of purchase if you are not satisfied with the service. Please contact our support team to request a refund.

Contact our support team with your order details and we will review your request.

You can contact our support team via email at support@loandocs.ai or through the contact form on our website.

Most support requests receive a response within 24 hours.

If a document cannot be processed, our support team will help troubleshoot the issue or provide guidance. contact us at support@loandocs.ai for assistance.

Absolutely. We welcome feedback and product suggestions from our users. Use our Feedback page to submit your ideas.